FAQ’s & Refund Policy

We strive to provide you with a pleasant shopping and delivery experience.

If you have any questions that are not on the FAQ page, please email us at support@eboysteel.co.za or contact us and we will reply to you within 24-48 hours
(Please note responses will only be attended to during regular business hours)

Delivery Time
Orders are normally dispatched within 48 hours and should take between 2-3 working days by courier to get to you. Occasionally a longer delivery time is required for larger or personalised orders.

You will be notified once your order has been dispatched and a tracking number is issued.

How much is delivery?
This depends on the product ordered, but free shipping often applies

Why have I not received any order confirmation details?
You may have entered your email incorrectly at checkout. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice and a shipping notice. Please contact us and we will sort out any issues.

What is your refund policy?

We offer a 100% Satisfaction Guarantee – which means we will refund your money if you are, for any reason not satisfied with your order within a 7 day period. We want to provide a risk-free shopping experience and trust our customers to not take advantage of this offer.

In the unlikely event that your order hasn’t arrived within a reasonable amount of time (due to theft or courier error, etc.), then please contact us and we will investigate further and either issue a refund or resend your order. Refunds & returns will not be processed thereafter except where a warranty claim is made. Thanks for understanding!

Terms & Privacy Policy
Please view our terms and conditions here, and our privacy policy here

Office Hours

Online shop trading 24 / 7
Support available office hours 9am-4.30pm

Company Info

Eboy Steel (Eboy Marketing (Pty) Ltd. t/a),
Cape Town, South Africa.

‌  sales@eboysteel.co.za

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