FAQ’s & Refund Policy
We strive to provide you with a pleasant shopping and delivery experience.
If you have any questions that are not on the FAQ page, please email us at firstname.lastname@example.org or contact us and we will reply to you within 24-48 hours
(Please note responses will only be attended to during regular business hours)
Orders are normally dispatched within 48 hours and should take between 2-3 working days by courier to get to you. Occasionally a longer delivery time is required for larger or personalised orders.
You will be notified once your order has been dispatched and a tracking number is issued.
How much is delivery?
This depends on the product ordered, but free shipping often applies
Why have I not received any order confirmation details?
You may have entered your email incorrectly at checkout. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice and a shipping notice. Please contact us and we will sort out any issues.
What is your refund policy?
We offer a 100% Satisfaction Guarantee – which means we will refund your money if you are, for any reason not satisfied with your order within a 7 day period. We want to provide a risk-free shopping experience and trust our customers to not take advantage of this offer.
In the unlikely event that your order hasn’t arrived within a reasonable amount of time (due to theft or courier error, etc.), then please contact us and we will investigate further and either issue a refund or resend your order. Refunds & returns will not be processed thereafter except where a warranty claim is made. Thanks for understanding!