Refund Policy

We strive to provide you with a pleasant shopping experience.

If you have any questions that are not on this page, please email us at and we will reply to you within 24-48 hours 🙂

Why have I not received any order confirmation details?
You may have entered your email incorrectly at checkout. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. Please contact us and we will sort out any issues.

What is your refund policy?
We offer a 100% Satisfaction Guarantee – which means we will refund your money if you are, for any reason not satisfied with your order within a 14 day period. We want to provide a risk-free shopping experience and trust our customers to not take advantage of this offer.

In the unlikely event that you are unhappy with our products, then please contact us and we will investigate further to either issue a refund, provide support or resend your order. Refunds & returns will not be processed after 30 days except where a guarantee claim is made. Thanks for understanding!

Terms & Privacy Policy
Please view our terms and conditions here, and our privacy policy here

Office Hours

Online shop trading 24 / 7
Support available office hours 9am-4.30pm

Company Info

Eboy Steel (Eboy Marketing (Pty) Ltd. t/a),
Cape Town, South Africa.


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